Thank you for choosing our silicone anti-spill lid. Products sold in Finland are eligible for return. Here is our return policy, which applies to international shipping orders:
1. Return conditions
Return application: If the product is defective, damaged or not in accordance with the order, you can apply for a return within 30 days after receiving the product.
Product status: The returned product must be kept in a new, unused state, and retain the original packaging, labels and accessories.
2. Return process
Contact customer service: Please contact our customer service channel to apply for a return, provide the order number and a detailed description of the defect or problem.
Return confirmation: We will review your return application and provide a return address and related instructions after confirmation.
Return product: Please properly package the confirmed return product and send it back to the designated address. The return shipping fee shall be borne by the customer.
3. Return shipping fee
Self-paid shipping: The shipping fee incurred by the return shall be borne by the customer. It is recommended to use a traceable shipping method to ensure the safe delivery of the product.
Special circumstances: If the return is caused by an error issued by us or a product defect, the relevant shipping costs will be borne by us.
4. Refund Processing
Refund Method: After the returned product passes our inspection, the refund will be processed through your original payment method. Please allow some processing time.
Refund Time Limit: After we receive the return and confirm that it meets the return conditions, the refund is usually processed within 14 working days.
5. Notes
Non-returnable products: Opened and used products, customized products, and other products clearly marked as non-returnable will not be accepted for return.
International Transportation: For returns of international transportation, it is recommended that you pay attention to customs and tax-related matters to ensure that the product is sent back smoothly.
If you have any questions about the return policy or need further help, please feel free to contact our customer service team. Thank you for your trust in our products!
